Shipping policy

SHIPPING POLICY

All orders placed before 1 pm MST Monday-Friday go out within 2-3 business days. Orders to addresses within the Continental US ship for a flat rate of $15. Expedited shipping and international shipping is available.

USPS / FEDEX PROBLEMS

Can't find your package or USPS/FEDEX has not delivered on time? Please contact USPS or FEDEX right away. Most issues can be fixed directly with the postal service. Once your package is in USPS or FEDEX hands, it's out of our control! If you need more information from us for a claim, please contact us at hello@brightlablights.com.

INCORRECT ADDRESS

Did you enter your Delivery address incorrectly? Uh oh! If you can contact us before 1pm MST the day of order, we can update that for you. However, if you did not realize your mistake or are late to contact us, please place a new order with the correct delivery address. Once your package is returned to us by the postal service, we will refund your original order.

HOLIDAY SEASON

Ordering during the holidays? Please keep in mind that all shipping services are delayed during busy season. Give yourself plenty of extra time to have your goodies delivered! We are not able to guarantee delivery. If you would like a guaranteed shipping time, choose FEDEX or USPS Express.

FREQUENTLY ASKED QUESTIONS

Can I return my item?
Items that have been unused may be returned within 30 days! Please email us at: hello@brightlablights.com to authorize a return. All returns must be authorized by one of our customer service representatives before shipping.

How much is shipping?
Standard Shipping amounts are confirmed at checkout!

Do you have expedited shipping?
Yes! You may choose faster shipping options at check out.

How fast are orders processed?
All orders are shipped within two business days. Most orders placed before 1 pm MST go out next day.

Do you ship internationally?
Yes!

Do you have a retail store?
Not yet, but we occasionally do Pop Up Shops!

Is your website secure?
Yes!

If you're searching for more answers (aren't we all??), email us at:
hello@brightlablights.com